Service & Asset Manager

Service & Asset Manager

Department: Service & Support
Location: Dundee (on-site)
Reporting to: Head of Services
Contract: Full‑time

We’re looking for a proactive Service & Asset Manager to join our Service & Support team. In this key role, you’ll manage daily service workflows, ensure timely resolution of jobs, maintain strong customer relationships, and oversee the full lifecycle of customer assets across the estate.

About Hutchi  

At Hutchi, by Hutchison Technologies, we design and build sustainable, integrated technologies that make spaces work for people. We engineer audio, visual, lighting, automation, networking, and access control solutions that deliver immersive and exceptional customer experiences across fitness, leisure, hospitality, public sector, and commercial environments.   

Guided by innovation, integrity, collaboration, sustainability, and adaptability, our purpose is simple: technology made for people.  

Key responsibilities

• Coordinate and monitor all service jobs to meet SLA targets.
• Provide clear reporting on service performance, trends, and activity.
• Act as a main point of contact for escalations, customer updates, and service calls.
• Own end‑to‑end resolution of service issues, including complaint handling.
• Maintain accurate asset records and support lifecycle planning.
• Drive continuous improvement across service delivery and customer experience.

What You’ll Bring

• Experience in service delivery (ideally IT, technology, or managed services).
• Strong data accuracy and reporting capability.
• Confident communication and stakeholder management skills.
• Ability to resolve complex issues and manage multiple priorities effectively.

A full list of essential and desirable requirements can be found in the attached job description.

Why Join Us?

You’ll be part of a supportive, high‑performing team committed to delivering exceptional service. Your work will have a visible impact on customer satisfaction, operational success, and the continuous development of our service offering.

Application Process

Ready to take on this exciting challenge? Please apply though our careers page and join us in delivering exceptional solutions for our customers.